Telecommunications

Telecommunications has become a complex area for all businesses, large and small, and the implementation of business telephone and communication systems can be a costly and time consuming activity.

We can assist in the complete supply of telecommunications services and platforms, including VoIP systems, internal network (LAN) equipment, leased lines and virtual private networks (VPNs).

By utilising IP networks, you can easily deploy remote users using Voice over IP (VoIP), connect to satellite offices and integrate your telephony with your IT network.

We specialise in the 3CX software based solution. The 3CX PBX is the state of the art IP based platform that can be tailored to suit your requirements, from a handful of users to thousands.

Desk Phones

Web and Desktop

Mobile Apps

Call Centre Features

CRM Integration

MS Teams Integration

Live Chat

Desk Phones

Business-Class Deskphones from Yealink

The Yealink T5 series is for discerning users with very high expectations of IP phones. Professional in its piano black finish and advanced technical design, the T5 series offers extra-large display screens that make it functional and easy to use.
Advanced features include support for gigabit networks, plus USB Bluetooth support for easy Bluetooth earphone use. Enhanced sound quality is delivered by the Optima HD Voice system which meets TIA 920 certification standards. In the T5 series, Yealink has achieved perfection with performance.

Web and Desktop

3CX Web Client and Windows Desktop Client

Full desk phone replacement, from your web browser or desktop.
Click to call any number on a web page or CRM package.
Switchboard to see all status. Avoid unnecessary transfers.
Manage your extension's call forwarding and voicemail.

Mobile Apps

3CX Mobile Apps

Start a video call from your smartphone.
Easily transfer calls and chat with colleagues.
Change your status and see your team’s availability.
Secure communication with tunnel encryption capability.

Call Centre Features

3CX Call Centre, Reporting, and Recording (Professional and Enterprise only)

Call queues to individuals or groups using advanced call strategies.
Check agent and queue performance with built in call reports.
Record calls for legal and quality monitoring purposes.
Dedicated real-time switchboard view in the web and desktop clients

CRM Integration

CRM Integration (Professional and Enterprise only)

Matches caller ID to a record in your CRM.
Logs calls to the customer record so you can see call history.
Launch calls in a single click right from your CRM.
Save agents time by automatically popping up customer records.

MS Teams Integration

Microsoft Teams Integration (Enterprise only)

Dial externally using your 3CX SIP trunks.
Make do with less staff on expensive MS365 E5 license plans.
Avoid costly Microsoft calling plans.
Utilise 3CX server features for handling complex call routing.

Live Chat

3CX Live Chat and Facebook Messaging

Add 3CX live chat to your website.
Integrate your Facebook Business account and chat to Facebook users from your 3CX system.
Respond to messages the same way you would a phone call, using the same queues.
Convert chats to calls or video.

Our Plans

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All plans Include:

Web Client, Mobile App, and Desk Phone use
Ongoing support
Assistance with phone number porting
Basic Training

Add-ons:

We understand telephony requirements differ from business to business. In addition to our plans, we can offer the following:

Desk phones, for office and home use (one-off charge)
Session Border Controllers (SBCs) (one-off charge)
Local and freephone numbers
SIP Trunks
Bundled Minutes
Call Recording Archiving (Professional and Enterprise only)
Broadband and LAN Solutions

Contact us if you need any add-ons, or if you simply need to clarify some details.

Schedule a Demo