Telecommunications

Telecommunications and Unified Communications

Telecommunications has become a complex area for all businesses, large and small, and the implementation of business telephone and communication systems can be a costly and time consuming activity.

We can assist in the complete supply of telecommunications services, including Voice over IP (VoIP) and Unified Communication (UC) systems, internal network (LAN) equipment, internet connectivity, and virtual private networks (VPNs).

By utilising IP networks, we can easily deploy remote users, connect to satellite offices and integrate your telephony with your IT network and other systems (e.g. CRM).

We work with a range of technology partners to deliver a fully functional and feature-rich telecommunications and unified communications package suited for your business - see our Voice Plans below.

Your Business Telephone System

Four users from £79 +VAT per month.

We can support up to 200 users per company, please contact us for an accurate quote.

» One-off set up fee from £195 +VAT

» Minimum 1 year support contract

Includes:

» Ten 01/02/03 local numbers

» Free Calls

» Voicemail

» Auto Attendant

» Ring Groups

» Call Queuing and IVRs

» Call Recording

» CRM Integration

» Call Reporting

» Web or Desktop App, Mobile App, and Desk Phone use

» Ongoing support

» Assistance with phone number porting

» Basic Training

Add-ons

We understand telephony requirements differ from business to business. In addition to our plans, we can offer the following:

Desk phones, for office and home use (one-off charge)
Local and freephone numbers
SIP Trunks
Bundled Minutes
Call Recording Archiving
Session Border Controllers (SBCs) (one-off charge, used where required)
Broadband and LAN Solutions

We can work with you and your IT team to understand your exact requirements and build a solution specific to your needs.

The Systems We Offer

3CX

Yeastar

Xelion

3CX

Webclient

For use in your web browser e.g. Chrome, or Edge

- Full desk phone replacement, from your web browser or desktop.

- Click to call any number on a web page or CRM.

- Switchboard to see everyone's status.

- Manage your extension's call forwarding and voicemail.

Mobile Apps

For Android and iOS

- Start a video call from your smartphone.

- Easily transfer calls and chat with colleagues.

- Change your status and see your team’s availability.

- Secure communication with tunnel encryption capability.

Live Chat

For use on your company's website

- Add 3CX live chat to your website.

- Integrate your Facebook Business account and chat to Facebook users from your 3CX system.

- Respond to messages the same way you would a phone call, using the same queues.

- Convert chats to calls or videos.

Yeastar

Unified Communications

The Phone System that Moves with You

- Use Yeastar Linkus UC Clients on your web, mobile, or desktop to handle business calls from anywhere. - Easily access a comprehensive suite of UC features e.g. Calling, Messaging, Conferencing, Contacts Management, and many more.

- Flip calls seamlessly between devices.

Operator Panel

For Desktop and Web - Visualised Call Management

- Visualise your company-wide call activities in one intuitive panel.

- Simply drag-and-drop to dispatch calls to extensions, ring groups, queues, group voicemails.

- Easily perform advanced call controls like call transfer, call monitor, and hangup.

Call Centre Console

Easy Queue Management

- Get a switchboard-type Queue Panel to handle queue calls more effectively.

- Keep track of your queue performance in real-time with a coloured wallboard that shows 17 queue performance metrics.

- Access a series of advanced call centre reports

Xelion

Desktop App

For Windows and Mac

The Xelion softphone is a user-friendly application that functions much the same way a regular phone would including presenting your business number, answers calls within hunt groups, transferring and conferencing.

Mobile App

For Android and iOS

The Xelion mobile app keeps you in control of your business communications anywhere, anytime as if you are in the office. Present your business telephone number, record calls, chat to colleagues and view wallboards via the Xelion mobile app.

Microsoft Integration

For Single Sign-On, Calendar Sync, and Teams

Xelion provides a free of charge Microsoft 365 and Teams integrator for all users as standard, giving users the ability to choose which elements to integrate depending on their needs.

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