Business Systems / Zoho Desk Plans
Zoho Desk offers an omnichannel help desk solution to enable your customer service agents to deliver exceptional experience to your customers.
We can assist you setting up your Zoho Desk system, its customisation, and the workflows essential to your business.
"Over 50,000 businesses around the world trust Zoho Desk to improve agent productivity, increase customer happiness, and build loyalty."
- Zoho
Monthly
Free
£0 +VATUp to 3 agents
From £95 +VAT setup
» Private Knowledge Base
» Limited Remote Support
» Add-on for Enhanced Support
Standard
£16 +VAT/agent/monthFrom £145 +VAT setup
» Customer Management
» Help Centre
» Private and Public Knowledge Base
» Limited Remote Support
» Add-on for Enhanced Support
Professional
£28 +VAT/agent/monthFrom £195 +VAT setup
» Customer Management
» Help Centre
» Private and Public Knowledge Base
» Limited Remote Support
» Add-on for Enhanced Support
Enterprise
£40 +VAT/agent/monthFrom £295 +VAT setup
» Customer Management
» Help Centre
» Private and Public Knowledge Base
» Add-on for Enhanced Support
Full feature and limits comparison here.
Yearly
Free
£0 +VATUp to 3 agents
From £95 +VAT setup
» Private Knowledge Base
» Limited Remote Support
» Add-on for Enhanced Support
Standard
£144 +VAT/agent/monthFrom £145 +VAT setup
» Customer Management
» Help Centre
» Private and Public Knowledge Base
» Limited Remote Support
» Add-on for Enhanced Support
Professional
£216 +VAT/agent/monthFrom £195 +VAT setup
» Customer Management
» Help Centre
» Private and Public Knowledge Base
» Limited Remote Support
» Add-on for Enhanced Support
Enterprise
£420 +VAT/agent/monthFrom £295 +VAT setup
» Customer Management
» Help Centre
» Private and Public Knowledge Base
» Add-on for Enhanced Support
Full feature and limits comparison here.
Our Setup Services
We will assist you setting up your Zoho Desk system, its customisation, and the workflows essential to your business. Once signed up, we'll deploy the standard system for your plan and then work with you to tweak everything needed.
- Collecting Requirements
- System and Workflow Design
- Deployment of Zoho Desk
- Integrations (if plan allows)
- Remote End User Training
Limited Remote Support
We can provide ongoing remote support to ensure your Zoho Desk system is optimised and working effectively for you - included in all subscriptions.
We'll give you access to our support desk and knowledge base articles.
Includes
- Minor Configuration Changes
- Ad-hoc Training Requirements
- Assistance with Zoho's own Support
Enhanced Support Add-on
Once your Zoho Desk system is set up for your business, you may require enhanced ongoing support from us. Maybe more than what what Zoho offers via it's own support channels, and beyond the limited support we offer. Contact us for this to be added to your Zoho subscription.
Includes
- Everything in the Limited Remote Support service
- Regular Zoho Service Reviews
- Priority Service Desk Response
- Updates about New and Useful Features
